Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"b709bf3a62c18395a52193735f280e2625027762_lout","branding":{"id":"2","key":"sop","name":"Soporte C4Consulting - COMERCIAL CUATRO","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1a4e7d","headerLinkHoverBGColor":"#1a4e7d","headerBadgeColor":"#1a4e7d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/78c99041-5ec8-4231-8f21-218792044924/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNmQyMTNlNy0yZDhmLTQ0MTYtYmYyMy03OTNjMDQyOGMyYTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc4Yzk5MDQxLTVlYzgtNDIzMS04ZjIxLTIxODc5MjA0NDkyNCI6WyJyZWFkIl19LCJleHAiOjE3Njg5MDE1MDksIm5iZiI6MTc2ODkwMDkwOX0.h6nccsjyXzTdkFsMZyns97xixtnhGMnho9EtS_E392o&client=26d213e7-2d8f-4416-bf23-793c0428c2a0&mode=fit","logoId":"78c99041-5ec8-4231-8f21-218792044924","isLogoAvailable":true,"helpCenterTitle":"Portal de Cliente C4Consulting (by COMERCIAL CUATRO)","sharedPortalName":"Portal de Cliente C4Consulting","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"inglés (Estados Unidos)"},"es-ES":{"helpCenterTitle":"Portal de Cliente C4Consulting (by COMERCIAL CUATRO)","sharedPortalName":"Portal de Cliente C4Consulting","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/046716b8-ac27-465f-9e60-29e56a6fe530/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNmQyMTNlNy0yZDhmLTQ0MTYtYmYyMy03OTNjMDQyOGMyYTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA0NjcxNmI4LWFjMjctNDY1Zi05ZTYwLTI5ZTU2YTZmZTUzMCI6WyJyZWFkIl19LCJleHAiOjE3Njg5MDE1MDksIm5iZiI6MTc2ODkwMDkwOX0._7cAQug4teQkZSoejgk-132K5jKe5WI09L7XRo1ZogE&client=26d213e7-2d8f-4416-bf23-793c0428c2a0&height=300&mode=fit","bannerMediaApiFileId":"046716b8-ac27-465f-9e60-29e56a6fe530","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"sop","projectId":10006,"serviceDeskId":2,"name":"Soporte C4Consulting - COMERCIAL CUATRO","description":"<p>¡Te damos la bienvenida! Puedes generar una solicitud para Soporte C4Consulting con las opciones proporcionadas.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"11","name":"Conectividad de red o WiFi","descriptionHtml":"","callToAction":"Conectividad de red o WiFi","introHtml":"<p>Realice una petición de acceso temporal al wifi para los huéspedes.</p>","icon":10519,"iconUrl":"https://comercialcuatro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[6,10],"key":""},{"id":"12","name":"Configurar VPN","descriptionHtml":"","callToAction":"Configurar VPN","introHtml":"<p>¿Quieres acceder a las cosas del trabajo desde fuera? Háznoslo saber.</p>","icon":10526,"iconUrl":"https://comercialcuatro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[6],"key":""},{"id":"17","name":"Nueva solicitud de Hardware","descriptionHtml":"","callToAction":"Nueva solicitud de Hardware","introHtml":"<p>Por ejemplo, un ratón o monitor nuevo.</p>","icon":10550,"iconUrl":"https://comercialcuatro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[5,9],"key":""},{"id":"16","name":"Nueva solicitud de Software o Licencias","descriptionHtml":"","callToAction":"Nueva solicitud de Software o Licencias","introHtml":"<p>Si necesitas una licencia de software, realiza una petición aquí.</p>","icon":10547,"iconUrl":"https://comercialcuatro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[5,9],"key":""},{"id":"10","name":"Problema de acceso o Credenciales","descriptionHtml":"","callToAction":"Problema de acceso o Credenciales","introHtml":"<p>¿Tienes problemas para acceder a determinados sitios web o sistemas? Te ayudaremos.</p>","icon":10518,"iconUrl":"https://comercialcuatro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6,10,11],"key":""},{"id":"21","name":"Problema de Hardware","descriptionHtml":"","callToAction":"Problema de Hardware","introHtml":"<p>Informa sobre el hardware que podría estar defectuoso o dañado, por ejemplo, una pantalla de ordenador rota o un servidor averiado.</p>","icon":10512,"iconUrl":"https://comercialcuatro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[5,8,10,11],"key":""},{"id":"20","name":"Problema de Software","descriptionHtml":"","callToAction":"Problema de Software","introHtml":"<p>Indícanos si algo no funciona correctamente y trataremos de solucionarlo rápidamente.</p>","icon":10521,"iconUrl":"https://comercialcuatro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[5,8,10,11],"key":""},{"id":"9","name":"Recibe ayuda sobre las TI","descriptionHtml":"","callToAction":"Recibe ayuda sobre las TI","introHtml":"<p>Recibe asistencia para problemas y preguntas generales sobre las TI.</p>","icon":10541,"iconUrl":"https://comercialcuatro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[5,10],"key":""},{"id":"13","name":"Solicitar privilegios de administrador","descriptionHtml":"","callToAction":"Solicitar privilegios de administrador","introHtml":"<p>Por ejemplo, si tienes que administrar JIRA.</p>","icon":10513,"iconUrl":"https://comercialcuatro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[6,11],"key":""},{"id":"22","name":"Solicitar un cambio","descriptionHtml":"","callToAction":"Solicitar un cambio","introHtml":"<p>Por ejemplo, actualizar un servidor (VPN) o una aplicación (Jira).</p>","icon":10528,"iconUrl":"https://comercialcuatro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[8,9,11],"key":""},{"id":"14","name":"Solicitar una nueva cuenta","descriptionHtml":"","callToAction":"Solicitar una nueva cuenta","introHtml":"<p>Solicitar una nueva cuenta para un sistema.</p>","icon":10517,"iconUrl":"https://comercialcuatro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[6],"key":""},{"id":"18","name":"Solicitud enviada por correo electrónico","descriptionHtml":"","callToAction":"Solicitud enviada por correo electrónico","introHtml":"<p>Solicitud recibida desde tu canal de asistencia por correo electrónico.</p>","icon":10527,"iconUrl":"https://comercialcuatro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[10],"key":""},{"id":"15","name":"Incorporación de nuevos empleados","descriptionHtml":"","callToAction":"Incorporación de nuevos empleados","introHtml":"<p>Solicitar acceso para nuevos empleados.</p>","icon":10516,"iconUrl":"https://comercialcuatro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"23","name":"Investigar un problema","descriptionHtml":"","callToAction":"Investigar un problema","introHtml":"<p>Crea un problema para hacer un seguimiento de la causa de una o más incidencias.</p>","icon":10520,"iconUrl":"https://comercialcuatro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Usuarios y Cuentas"},{"id":5,"name":"Puesto de Usuario y Movilidad"},{"id":8,"name":"Servidores e Infraestructura Crítica"},{"id":9,"name":"Pedido de HW o SW"},{"id":10,"name":"Reportar una incidencia o problema"},{"id":11,"name":"Impresoras & Multifunción COMERCIAL CUATRO"}],"orderMapping":{"9":[17,16,22],"8":[21,20,22],"5":[21,20,17,9,16],"10":[21,20,11,10,9,18],"11":[22,21,20,13,10],"6":[11,12,10,13,14],"4":[21,20,9,14],"7":[20,22]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SOP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNmQyMTNlNy0yZDhmLTQ0MTYtYmYyMy03OTNjMDQyOGMyYTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg5MDIxMDksIm5iZiI6MTc2ODkwMDkwOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.hwkHCfk6xH0bL1eCDKUk8zCi1n2gVmVuE8FGuHro0pQ","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"26d213e7-2d8f-4416-bf23-793c0428c2a0","tokenDurationInMins":20}},"sharedPortal":{"name":"Portal de Cliente C4Consulting","description":"<p>Bienvenido al centro de ayuda, estamos aquí para ayudarte. Genera una solicitud a partir de las opciones proporcionadas.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}